How do I return an item?

Return Policy

Returns of product, other than for exchange or replacement of defective products, are subject to a minimum 15% restock fee of the original purchase price. Special Order/Non-Standard Products are Non-Returnable. All non-defective products approved for return are tobe shipped back to ParkUSA at the customer's expense. The items must be insured and sent via UPS, FedEx or USPS with a tracking number e-mailed to Shipping fees originally incurred by buyer are Non-Refundable. No returns other than for defective products will be honored after 30 days of receipt. Should a replacement for a returned item not be available, a credit will be issued. For all returns, please e-mail our Customer Support; include order number, part or model number of defective product and brief description of the defect. All returned products must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. After reviewing and approving the information provided, we will provide RMA number. Unauthorized and/or unmarked returns will not be honored. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. A decontamination statement (where applicable) must be completed, signed and attached to the outside of the packing in order to be accepted by our shipping/receiving department. Regardless of condition, products must be packaged appropriately so as not to incur any physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty (if applicable).

Liability Disclaimer
ParkUSA will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells.

Right of Refusal
ParkUSA reserves the right to reuse service to anyone.

Changes to Internal Order Policy
ParkUSA reserves the right to change these terms from time to time without notification. Changes to our Terms and Conditions will be posted on this page.

Contact Information
ParkUSA can be reached by:

Mailing Address:
7015 Fairbanks N Houston
Houston, TX 77040

Phone: 888-611-7275
Fax: 888-7487838